Terms of service
Terms & conditions
These general terms and conditions apply to all use of our website and web shop. Svenskt Djurtillskott reserves the right to change the terms over time. The version of the general terms that applies to your purchase is the one available on the website when you place your order.
Below we have gathered information about deliveries, payments and the right of withdrawal, among other things – all so that you as a customer feel it is simple and safe to shop with us.
Bestpet Sverige AB
Company reg. no.: 559421-2549
Principal trading address:
Virebergsvägen 15, 169 30 Solna, Sweden
Email: info@svensktdjurtillskott.se
Prices
We present all our prices in euros (EUR), including VAT. Please note that the price of each product does not include any shipping and payment fees – these are added at checkout and shown before you complete your purchase.
Purchase agreement
When you click "Complete purchase", you accept our terms of purchase.
Once you have completed your order, we send an automatic order confirmation to the email address you provided. This confirmation serves as your receipt, so make sure to save it for future reference.
We reserve the right to correct obvious errors in price or delivery time even after your order has been placed, but before the goods have been dispatched. We also reserve the right to change our terms at any time. Any changes will be published under our terms of purchase and take effect when you place a new order. To stay up to date, we recommend that you check our terms regularly.
Payment
We accept card payments and the other payment methods shown at checkout.
Payment is required at the time of ordering or according to the terms that apply to the payment method you have chosen.
Delivery
Our estimated delivery time is 2–7 days.
It is the buyer's responsibility to ensure that the delivery address on the order is correctly entered at the time of ordering. The delivery address cannot be changed once the order has been dispatched. If the parcel is returned because the customer has provided an incorrect delivery address, the customer is responsible for shipping and return costs of approx. €18.
Please note that Svenskt Djurtillskott does not compensate for lost parcels that have gone missing due to an incorrect delivery address, but we always try to help you investigate what has happened.
Shipping
The shipping fee is €9. The exact shipping cost is always shown at checkout.
Uncollected parcels
It is important that you collect your parcel in time. We want to help you avoid a return handling fee of approx. €18 – collect your parcel as soon as you can and make sure your phone number is correct for SMS notifications.
If your parcel is not collected from the pick-up point within the stated time, it is sent back to us. The following then happens:
We automatically refund your purchase amount minus a return handling fee of approx. €18 (covering shipping, return and handling).
If you still want the products, you need to place a new order.
If you receive no notification within 7 days, contact us and we will help you.
If you have not received a notification, or if you have other questions about this, do not hesitate to contact our customer service at info@svensktdjurtillskott.se and we will be happy to help you.
Returns and exchanges
At Svenskt Djurtillskott we do not handle direct exchanges.
By law, you have a 14-day right of withdrawal from the day you receive your order.
In addition, we offer an extended right of withdrawal so that you have a total of 30 days to cancel your purchase.
If you wish to exchange an item, return it in accordance with our return terms and then place a new order for the item you want instead.
You are responsible for the return shipping cost and we do not accept returns sent cash on delivery. Unfortunately, we cannot collect parcels left at service points – returns must be sent according to the instructions you receive from us.
All items returned must be in essentially unchanged condition, with original packaging, labels and any accessories intact.
For food supplements and similar products which, for health and hygiene reasons, are not suitable for return once the seal has been broken, the right of withdrawal applies only if the packaging is unopened.
If the item has been handled more than necessary to establish its characteristics and function, we may make a reasonable deduction for depreciation from the refund.
Refunds
If you wish to exercise your right of withdrawal, contact our customer service and state that you wish to cancel your purchase. You then have 14 days to send the item back.
When you contact us, we will send you return instructions and the return address by email. You are responsible for the return shipping cost.
For the right of withdrawal to apply, the item must be returned in essentially unchanged condition. Food supplements and similar products must be in unopened packaging to be considered unused.
Refunds are made within 14 days of us receiving and approving your return. Refunds are made via the same payment method you used for the purchase, unless otherwise specifically agreed.
We do not accept returns sent cash on delivery.
Complaints
Under consumer sales law, you have the right to make a complaint about faulty products within three years of receiving the goods, provided the fault existed at the time of delivery.
If you discover a fault, please contact our customer service immediately and describe the fault, preferably with pictures.
For food supplements and food-like products, which have a limited shelf life, we recommend that you contact us straight away if you feel something is not as it should be.
If a complaint is approved, we cover the return shipping and you may be entitled to a repair, replacement, price reduction or refund depending on the nature of the fault.
Privacy and data protection
We process your personal data in accordance with applicable data protection legislation.
More information about how we process personal data can be found in our privacy policy on our website.
Privacy and data protection
We process your personal data in accordance with our privacy policy and data protection legislation.
Limitation of liability
We are liable for faults in goods in accordance with mandatory consumer legislation.
Our liability does not cover indirect damages, such as loss of income or other consequential financial loss, beyond what follows from mandatory law.
Nothing in these terms shall be interpreted as limiting your rights under mandatory law.
Force majeure
We are released from fulfilling our obligations in the event of circumstances beyond our control, such as strikes, natural disasters, war or similar events.
Product information
We reserve the right to correct any typographical errors on this website, and accept no liability for sold-out items or incorrect stock levels. We cannot guarantee that all images exactly reflect the actual appearance of the products. However, we always try to represent each product as fairly as possible.
Disputes and applicable law
In the event of a dispute, we follow the recommendations of the Swedish National Board for Consumer Disputes (ARN). Disputes concerning the interpretation or application of these general terms shall be interpreted in accordance with Swedish law and shall be settled by a Swedish general court. As an EU consumer, you may also use the European Commission's online dispute resolution (ODR) platform.
Customer service
If you have any questions or concerns, you are very welcome to contact us at info@svensktdjurtillskott.se
Svenskt Djurtillskott / Bestpet Sverige AB
Virebergsvägen 15, 169 30 Solna, Sweden
Company registration number: 559421-2549
