Shipping policy

Delivery

Our estimated delivery time is 2–7 days. If you have not received a notification that your parcel has arrived at your local distributor within 7 days of placing your order, please contact us straight away.

It is the buyer's responsibility to ensure that the delivery address on the order is correctly entered at the time of ordering. The delivery address cannot be changed once the order has been dispatched. If the parcel is returned because the customer has provided an incorrect delivery address, the customer is responsible for shipping and return costs of approx. €18. Please note that Svenskt Djurtillskott does not compensate for lost parcels that have gone missing due to an incorrect delivery address.

Shipping

The shipping fee is €9. The exact shipping cost is always shown at checkout.

Uncollected parcels

Important: Always collect your parcel in time to avoid extra costs.

What happens if I do not collect my parcel?

If your parcel is not collected from the pick-up point within the stated time, it is sent back to us.

The following then happens:

  • We automatically refund your purchase amount minus approx. €18 as a return handling fee.
  • If you still want the products, you need to place a new order.

How to avoid the fee

✓ Collect your parcel as soon as you receive a notification
✓ Make sure your phone number is correct – so you receive an SMS when the parcel is on its way

If you have not received a notification, or if you have other questions about this, do not hesitate to contact our customer service at info@svensktdjurtillskott.se and we will be happy to help you.

Right of withdrawal and returns

At Svenskt Djurtillskott you have a 30-day right of withdrawal from the day you receive your order.

This is how it works:

  1. Contact us first
    Email info@svensktdjurtillskott.se and we will send you return instructions and the return address.
  2. Send the parcel back
    All items must be unopened, with labels and original packaging intact. The item must not have been used or altered – otherwise we may need to make a price deduction corresponding to the depreciation.
  3. Get your money back
    Once we have received the return, we refund what you paid. If you would like a different product instead, simply place a new order.

Please note:
You are responsible for the return shipping cost when returning an order.

We do not make direct exchanges – all returns are handled through refunds.